Returns & Exchanges
At Fragrances Line, we strive to ensure you are completely satisfied with your luxury scent experience. If you are not entirely happy with your purchase, we offer a 30-day return policy for unopened and unused products in their original packaging.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Carefully pack the fragrance in its original, unopened box and protective cellophane to ensure the glass bottle remains secure and undamaged during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for your records.
Quality Inspection & Refund
Once our warehouse receives and inspects the item to confirm it is in resalable condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing